• Eventprocessingfor TelcoNetworkSituation: Telcos Must Compete on Services to Differentiate
    • Leverage the social network, provide better, faster provisioning
  • Problem: Call Centers Not Integrated with Network Intelligence
    • Systems don’t talk to each other, require real-time event-driven integration
  • Solution: TIBCO Event Processing for Real-Time Analytics in Telco Networks and Call Center Action
    • High-speed network and user event analytics, visualization, alerting, and action to optimize customer call center behavior
  • Result: Proactive Real-Time Customer Service
    • Call center system are optimized in real-time by network insights found by StreamBase LiveView and BE rules
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