Event Processing for Telco Network & Call Center Analysis

• Situation: Telcos Must Compete on Services to Differentiate
  • Leverage the social network, provide better, faster provisioning

• Problem: Call Centers Not Integrated with Network Intelligence
  • Systems don’t talk to each other, require real-time event-driven integration

• Solution: TIBCO Event Processing for Real-Time Analytics in Telco Networks and Call Center Action
  • High-speed network and user event analytics, visualization, alerting, and action to optimize customer call center behavior

• Result: Proactive Real-Time Customer Service
  • Call center system are optimized in real-time by network insights found by StreamBase LiveView and BE rules